Frequently asked questions
Do you take insurance?
We are not in network with any insurance companies. As such, we do not take insurance or bill your insurance plan for our services. We charge our membership fee directly to you. However, your insurance plan can be used for vaccines, laboratory testing and imaging if these are covered benefits.
Do I still need insurance if I sign up for your membership?
Yes! Insurers still play an important but secondary role, covering some primary care costs, emergencies, severe illness and catastrophic matters.
What type of insurance do you recommend?
Can I pay with a Flex Saving Account or Health Savings Account?
How do I join?
You can e-mail, call, text, facebook message, instagram... You get the drill. Once we receive your request for more information we will contact you to set up a complimentary virtual Meet & Greet consultation with the doctor. The Meet & Greet provides an opportunity for both parties to determine if they will be a good fit for one another prior to starting the membership plan. After the Meet & Greet, we will set up your membership and get you on your way to enjoying all the benefits of being a member!
How do I pay the membership fee?
How much is the membership fee?
Our monthly membership fees are affordable. They vary based on the child's age, and average to about a daily cup of coffee plus a muffin at starbucks for the month.
What is covered with the membership fee?
Routine pediatric care (Well Care Exams, Sick Visits, Urgent Care and some minor procedures) in the comfort of your home are covered with your membership. You also get 24/7 access to the doctor and other perks with membership.
What is NOT covered with the membership fee?
Can I cancel the membership at any time?
Yes! Your monthly membership can be canceled by either party at any time provided a 30-day notice is given. If you decide to leave Head2Toe Pediatrics, there is absolutely no fee or penalty. If you have prepaid your membership fee for the year, you will be reimbursed for the unused months.
Can I request a home visit if I'm not a member?
We do not provide home visits for non-members. We reserve the convinience of home visits and our unique 24/7 access to our members only.
Is there a geographic limit for house calls?
Yes! We service families in St. Petersburg, Florida and surrounding areas within a 15 mile radius of St. Anthony’s Hospital located at 1200 7th Ave N, St. Petersburg, FL 33705.
What happens when my doctor is sick or on vacation?
We will do our best to notify families in advanced of planned absences. Our physician may still remain accessible via email, phone and text during their absence. However, in the event that the doctor will not be able to go out to your home, we will work with you to coordinate care.